Delivery & Returns
Unlike competitors we are Australian based and have our warehouse at Mainfreight Railway Lane. On some items there is a wait period of 2 months so please contact us if you need it sooner and we can make-arrangements.
In view of the continued global spread of the Coronavirus pandemic, we would like to reassure you that our team is working hard to operate our business as normal.
Our warehouse and office staff are working remotely from their homes to make sure our customer services lines remain open.
Should you have any questions, please do contact us and we would like to take this opportunity to thank you for your continued support and to wish you the very best of health.
When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system. Once the order is dispatched you will be sent an email with the tracking number for your consignment. Our international deliveries will be made by DHL and takes around 5-7 days to be delivered.
Please add your Mobile number to the order and they will text you hour window when to expect it on the day of delivery.
Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In this case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.
Domes can be shipped within Australia or to New Zealand.
First Time Orders
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.
We only except returns if there is a serious fault or defect. If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email email@example.com
If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. We don’t not accept returns if you have a change of heart, so please choose wisely! Should you have any further enquiries, please do not hesitate to contact firstname.lastname@example.org
12 Months Warranty
We offer a 12-month warranty for our tents against any manufacturing defects and are additionally able to accommodate with any spare parts and accessories. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect. Our tents have been built to withstand extreme weather conditions however the warranty does not include damage transpired from hostile environments. We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on i so we are able to confirm the defect or damage and resolve the issue immediately.
- Manufacturing defects include
- Poor/Faulty Stitching
- Missing parts
We value our on-going customer support and therefore will endeavour to solve any issues that you may have. If the warranty does not cover the damage, we offer help from our recommended supplier lists.
Spare parts can be purchased directly from our sales team who will be available at email@example.com