Shipping policy

SHIPPING POLICY

a. Shipping costs. Unless stated otherwise, shipping from our Auckland warehouse is charged on top of the product price. Costs depend on the delivery address, size and weight. Extra charges may apply for rural, island and oversized deliveries (such as the Mahal). Delivery to your nearest Mainfreight depot is often the cheapest option.

b. Dispatch. Orders are normally dispatched within 1–3 business days. We’ll email your tracking details as soon as your order ships. Delivery times are estimates set by the carrier, and rural deliveries may be handed to a local carrier for the final leg.

c. Overseas. We can ship to some nearby countries, including the Pacific Islands. Email us for a quote. Customs clearance, import duties and local charges are the buyer’s responsibility. Australian customers, please order from www.bluebohemian.com.au (shipped from our Brisbane warehouse).

d. Problems with your delivery. Please contact us within 24 hours of delivery if anything is missing or wrong. You can also contact the carrier directly using your tracking details.

e. PO Boxes. Larger items travel as freight and need a physical delivery address.

f. Damage in transit. If your order arrives damaged, email sales@bluebohemian.com within 24 hours with photos. If the damage is substantial, we’ll refund in full, including normal return shipping, once the item is returned for inspection. For minor damage, we can pay for repairs if we both agree. Nylon transit bags may get marked in transit and aren’t replaced.